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In this section, we review to optional causes for Outlook synchronization problems. Desktop Hardware As mentioned before, when using the Exchange Online services, the synchronization process is created using WAN infrastructure (communication over the public network).
In the next section, we will review the optional solutions for each of the causes. Synchronization problem could be caused by a communication line that it’s not “wide” enough or overloaded communication line.
One of our users complains that he cannot synchronize mail from his Mailbox in the cloud (Exchange Online).
We try to use a couple of tricks (usually turn off and turn on windows), but no luck.
The issue of “Outlook version” have a big impact on Outlook performance and on our ability to solve problems.
The first step will always be to: verify the minimum software requirements, the version of the Office updates and the installation of the Office 365 desktop apps.
Each time we open Outlook, the synchronization process start and stop in the middle, for some reason, we cannot figure. The less good news is that there are many grounds for this issue, and there is no “magic” solution that will help us to solve the synchronization problem in “one click.”In this article, we review the cases and the troubleshooting steps for mitigating optional causes for Outlook synchronization problems in Office 365 environment and review the specific charters of Outlook and Exchange Online environment.
I know that this article could consider as “long and tedious” but the Murphy law dictates that: most of the Outlook synchronization problem accrues to “VIP Users,” that usually demand a solution!
The additional scenario could describe as “operative” Mailbox with synchronization problems.
When using Exchange Online services, the communication channel is based on a WAN infrastructure, which by default, have narrow bandwidth verse LAN infrastructure.
Before we begin the troubleshooting process, we should classify the Mailbox as Standard Mailbox or “Large Mailbox”.
The “cause” of synchronization issues can classify by using the following categories: A. The symptoms of synchronization problems relating to communication line could be: This part is a little bit tricky Q – How can we identify corrupted mail items that cause synchronization problems?
A – There is no simple method to locate corrupted mail items.