Xm radio not updating
I asked about an adjustment to my bill, and they said they would credit the time it was not working - but sounded like that was only because I asked.
They know the make/model/year of my car, and they know about the issue, so I am not sure why they did not contact me proactively. Just spent 20 minutes with someone trying to get a refresh signal sent. It's amazing that their customer support team seem to have no idea about this problem and keep sending refresh signal.
Once initiated, the activation signal will be immediately broadcast for a 15 minutes only, so it is recommended to have the system powered up and able to receive the XM signal prior to initiating.Comant Industries manufactures this antenna (p/n CI420-1). A: When performing an on-line 'refresh' at the Sirius XM website, you should receive an 'activation successful' response after submitting the refresh request.If you receive an 'unsuccessful' response, there may be other problems with the account. A: RG-400/U coaxial cable is recommended, with a SMA plug on each end.The regular customer service department was not aware of the issue at first but the tech support department was.Though they initially stated it was a Subaru issue they then admitted it was a Sirius issue occurring in ‘15-‘17 Subarus. On the morning of Labor Day my radio was working properly and then by the afternoon it was malfunctioning again.